Educational Programs and Seminars                                                            

 

AEII has developed and presented educational programs since 1986 for many different topics within the Collision Repair Industry. Subjects have ranged from technical, sales, marketing, general management, production management, to high level financial management. The programs have ranged from one hour in length to 32 hours.
Whatever subject and length of program or training class you want, we can develop, train, and present.

 

In addition we have developed Train-the-Trainer Programs, and presentation programs internationally for major companies worldwide. We have translation specialists available for many languages.

 

AEII programs are group interactive and completely high tech multimedia presentations. We use the latest graphical interfaces and provide an enjoyable learning experience to all attendees. We always offer a 100% satisfaction money back guarantee to all completed attendees. We are positive that those that attend will receive the most future thinking solutions available today.

 

As with consulting services, AEII believes in developing business to business partnerships with vendors

in a given marketplace. We strive to make our partnerships a Win – Win – Win relationship to all, the

customer, our vendor partner in a market area, and ourselves. We accomplish this by providing a pricing

structure and marketing system that makes the relationship successful.

 

                  Check Out Our Course Offerings Click Here

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                 The following programs are listed as part of our Collision Management Beyond 2010 Series™ developed specifically
                 for the collision repair industry using the most forward thinking available. These programs can be customized to meet
                 the need of the audience. We have worked with many organization worldwide to provide customized presentations
                 to meet their specific objectives, time frames, and audience mix.

                 We have also partnered with several organizations to provide additional training programs to the Industry.
                 These training programs can be reviewed at: www.CollisionTraining.org 

    Table of Contents - Click on a Title Below                                                                                                       Return

                                              

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

        

 

 

 

 

 

AEII also provides a complete Train-the-Trainer package for any need. AEII can provide
        presentation training to individual staff or groups,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Collision Management Beyond 2000 … The New Way … The Only Way                         Top

 

This Two Day Program is designed to provide each attendee the latest information to manage their
business in the years to come. The program is an interactive learning program that involves all
attendees in group and team discussions. It globally covers all topics in the complete Collision
Management Beyond 2000 Series™.

 

Program is targeted to Owners and Managers.              Recommended as first in the Series

 

The Main Topics Covered Include:

 

·         The Changing Industry – From past to what to expect in the future … consolidation is discussed

·         Pro-active Planning and Strategies – Best demonstrated practices and systemization

·         Turn Key Processes – What does it really mean and will it happen in the Collision Industry

·         Profitability – What it means, how to measure it, and how is it going to change

·         The Effect of Change – What areas to make changes that can increase profit the greatest

·         Developing a Vision – How to set strategies and share with others in organization

·         Marketing in the Collision Industry – The most effective marketing tools and where to get them

·         Partnerships – The greatest change in small business owner’s independence

·         Employee Shortage – Or are we looking at everything backwards, Pay Plans

 

 

 

 

 

 

 

Collision Management Beyond 2000 … The New Way … The Only Way (One Day Version)        Top

 

This Program is designed to provide each attendee the latest information to manage their business
in the years to come. The program is an interactive learning program that involves all attendees in
group and team discussions. Financial modeling, job costing exercises, pay plans, marketing, and
long range planning has been reduced compared to the Two Day Version of the Program.

 

Program is targeted to Owners and Managers.

 

The Main Topics Covered Include:

 

·         The Changing Industry – From the past to what to expect in the future … consolidation is discussed

·         Pro-active Planning and Strategies – Best demonstrated practices and systemization

·         Turn Key Processes – What does it really mean and will it happen in the Collision Industry

·         Profitability – What it means, how to measure it, and how is it going to change

·         Partnerships – The greatest change in small business owner’s independence

·         Employee Shortage – Or are we looking at everything backwards

 

 

 

 

 

 

 

 

 
 

 

 

 

 

Estimating … The Key to Profit, Customer Service, Scheduling, and Production Flow                Top

 

This One Day Program is designed to provide each attendee a thorough look at how important the
estimating process is in not only maintaining targeted profit levels, but also Customer Satisfaction,
and Production Flow. Often it is not understood how much the estimator effects meeting the Customer’s
Expectations and the target delivery date.  This interactive learning program will involve all attendees
in individual and group exercises, along with team discussions.

 

Program is targeted to Owners, Managers, Front Desk Personnel, and Estimators.

 

The Main Topics Covered Include:

 

·         Getting what you are entitled to on the estimate … Understanding the P-Pages

·         Understanding the effect of the estimate on scheduling and production

·         The Effect of Repair verses Replacement – What areas to change to increase profit the greatest

·         Decreasing Estimate Cycle Time … A great system that gives you the most time !

·         Audio visual aides to ensure you can exceed Customer expectations

·         Digital documentation … The Best System !

·         Developing an Insurance Journal … Know the rules every time

·         The most important steps in the estimating process … asking for the sale and qualifying Customers

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

Employee Incentive Plans and Measurement Systems … The Scorecard                        Top

 

Is the need for “high skilled technicians” real or are we looking in the wrong direction. This One Day
Program is designed to provide insight into the employee shortage situation facing the Industry today.
It is not going to get better unless we change how we provide incentives and perform measurements.
Many systems are available that can provide higher gross profits while providing excellent incentives to
the workforce. This program will provide many tools (CD included) that can answer this tough dilemma
for many owners/managers today.

 

Program is targeted to Owners, Managers, and Financial Personnel.

 

The Main Topics Covered Include:

 

·         The Real Threat … Lack of Training, Measurement, and Evaluation

·         Understanding different pay plans and how to implement them

·         The effect of the measurement on team building and effectiveness

·         Increasing Profitability … Innovative Individual and Team Systems

·         Setting Targets for all positions … Make your organization an incentive based company

·         Plotting Your Future with Today’s Employee Shortage !

·         Hiring and Firing … Where, How, and Why

·         Career Pathing … Setting Expectations from the Beginning.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

Knowing Your Numbers … Financial Management Y2K and Beyond                                 Top

 

This One Day Program is designed to provide each attendee the latest information to get control of
their business financials. Since most owners and managers today do not understand this vital skill
the class will focus on ensuring each will have a working understanding of what it will take to prosper
in the future. The program is an interactive learning program that involves all attendees in group and
team discussions.

 

Program is targeted to Owners, Managers, and Financial Personnel.

 

The Main Topics Covered Include:

 

·         Getting Control of Your Business Cash Flow and Profitability

·         Understanding Your Financials and Today’s Business Model

·         The Effect of Change – What areas to make changes that can increase profit the greatest

·         Increasing Profitability … Proven Systems That Give the Greatest ROI !

·         Setting Targets for achieving your financial goals to all staff personnel

·         Plotting Your Future with Today’s Employee Shortage with New Pay Plans !

·         Understanding Your Balance Sheet and Net Worth

·         Where to cut and where not to … Don’t stump your growth before you know it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reducing Cycle Time … The New Way of Production Management - Three Day Version            Top

 

This Special Three Day Program is designed to provide each attendee the latest concepts to reduce
cycle time in their own operation. Since most owners and managers today are not familiar with
industrialized processes, this program will focus on ensuring each will have a working understanding
how to utilize these concepts through process mapping and process improvement techniques.
The program is an interactive learning program that involves all attendees in group and team exercises
and discussions.

 

This program will look at all departments of the operation and how they inter-relate to effect cycle time.
This program is only offered as special request sponsored program and is not a scheduled offering.
This is a special expanded version of the One Day Program to include all areas of the operation.

 

Program is targeted to Owners, Managers, Financial Personnel, and Insurance Personnel.

 

The Main Topics Covered Include:

 

·         Getting Control of Processes and the Repair Model for each Department

·         Understanding why Cycle Time reduction is so important

·         The greatest effect of cycle time … the non-production issues

·         The Effect of Change – What areas to make changes that can increase profit the greatest

·         Increasing Profitability … Increasing Quality … The Toyota Production System (TPS)

·         Measuring and Setting Targets for achieving Cycle Time Reduction

·         Plotting Your Future with Today’s Employee Shortage with New Pay Plans !

·         Understanding Staffing and Training

 

 Updated for 2006 !

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Reducing Cycle Time … The New Way of Production Management                        Top

 

Updated for 2006 !
 

This Program is designed to provide each attendee the latest concepts to reduce cycle time in their
own operation. Since most owners and managers today are not familiar with industrialized processes,
this program will focus on ensuring each will have a working understanding how to utilize these concepts
through process mapping and process improvement techniques. The program is an interactive learning
program that involves all attendees in group and team exercises and discussions. 
This program currently offers 16 AMI credits.

 

This program will concentrate on immediate improvements that can be applied to the refinishing
department. The same concepts can be applied directly to any operation in the organization.

 

Program is targeted to Owners, Managers, Financial Personnel, and Insurance Personnel.

 

The Main Topics Covered Include:

 

·         Getting Control of Processes and the Repair Model

·         Understanding why Cycle Time reduction is so important

·         The Effect of Change – What areas to make changes that can increase profit the greatest

·         Increasing Profitability … Increasing Quality … The Toyota Production System (TPS)

·         Measuring and Setting Targets for achieving Cycle Time Reduction

·         Plotting Your Future with Today’s Employee Shortage with New Pay Plans !

·         Understanding Staffing and Training

 

 

Don't Just Take Our Word For It ... Here is What Others are Saying:

 

"I felt compelled to compliment you highly on the Cycle Time seminar that I and my 5 person management
team just attended. It is simply amazing as to how much more profitability and customer satisfaction that
we have obtained through applying the process flow techniques that you trained us on at the seminar.
Many shop owners today are wondering if the key to greater profitability is an additional location or
expanding their existing building when in reality the most effective and least costly option is to decrease
cycle time. The process flow documentation taught in the seminar is also very beneficial to implementing
2nd shift production teams. Cycle time is definitely the key to being successful in today's collision
repair market." Troy Gates - President, Gates Collision Repair Centers, Madison Wisconsin

 

 

"The program was excellent in every way. The information was so relative to our industry and not only
demonstrated how it was the most effective way to improve our bottom line, but also showed us how to
begin and implement the processes that will make a difference! This was one of the most forward thinking
programs I have ever attended and believe me I have seen many."
Tom Delk - Ed Martin Oldsmobile, Indianapolis Indiana

 

 

"As you know I have been attending classes all over the Country. Most are good, some are bad, and
some are very good. Now I can truly say that your class yesterday was by far the best that I have ever
taken. Not that info was new, but the thought process and how you made everyone think is what made
this class a truly great experience."

Toby Chess - Contributing Editor, Body Shop Business Magazine

 

 

"Killer Program " , "Great Response from my Staff, Look forward to getting my schedule such I can
attend" ... and many more.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Exceeding the Expectation of the Customer … The Customer Plus™ System                                Top

 

This One Day Program is designed to provide each attendee a system to meet and exceed the
Customer’s expectations every time. Most organizations spend little time in implementing a system
to improve Customer sales closing and retention. This program is designed to explain and demonstrate
through interactive group activities the Customer Plus™ System.  The system implements a standardized
method of Greeting the Customer, Telephone Contacts, Sales Follow-up Programs, Qualifying the
Customer, Rating the Job, Checking the Vehicle at Drop Off, Production Progress Contact, Delivery
Process, and Customer Follow-up after the repair is completed. The program is an interactive learning
program that involves all attendees in group and team discussions.

 

 

Program is targeted to Owners, Managers, Estimators, and Front Desk Positions.

 

The Main Topics Covered Include:

 

·         Understanding a System and How to Measure its Success

·         Understanding the Importance of the Process

·         How to Qualify Customers and Rate the Jobs

·         How to Increase Sales Closing Ratio with Proven Methods

·         Measuring and Setting Targets for achieving the Maximum Results

·         How to Use the Customer Plus™ System

·         Understanding Staffing and Training Needs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Quickbooks for the Collision Repair Industry … Getting Your Accounting in Order                        Top

 

This One Day Program is designed to provide each attendee an in-depth understanding of using
Quickbooks™ in their business to perform their accounting. This program is specifically designed
for the collision industry and will focus on the collision business model needs. It has been identified that
the power of Quickbooks is often never utilized hence not providing the needed tools for making good
business decisions. This may be a determining factor in business failure.

 

This program will concentrate on the proper implementation of Quickbooks™  in the Collision Repair

Industry.

 

Program is targeted to Owners, Managers, Financial Personnel, and Data Entry Staff.

 

The Main Topics Covered Include:

 

·         Setting up QuickBooks Properly for Single User and Multi-User Environments

·         Starting with the Proper Chart of Accounts

·         The Importance of and How to Set up Proper Vendor, Customers, Jobs, and Items

·         Streamlining Daily Duties and Quick Keys

·         Customizing Reports, Invoices, and Checks

·          Understanding the Benchmarks and Reporting Needs of the Collision Industry

·         Security, Audit Trails, Check Writing without Pre-Printed Checks

·         Payroll, Taxes and Reporting

·         Moving to E-Commerce … The Best Method

·         Integration with other Industry Programs

 

 

 

 

 

 

 

 

 

 

 

 





 

 

 

 

 

 

Implementing Your Management System to Improve Your Operations                                       Top

 

This One Day Program is designed to provide each attendee an in-depth understanding of using

their management system in improving process flow, communication, customer follow-up, and

customer retention. This program is currently customized for collision industry computerized
management systems such as Mitchell’s ABS, ADP Stellix,  NewEra's AutoFocus, Summit Software's
COP, DuPont's ProfitNet, ICM's AutoMate, and Mitchell's/Houston Digital's Owner's Assistant .
(Contact us for additional systems) Each program will focus on a specific system for attendees.
This will be noted on the registration flyer as to which system will be covered in a specific event.

 

This program will concentrate on the proper implementation of the management system to improve
the organization’s utilization in their processes.

 

Program is targeted to Owners, Managers, Estimators, Customer Service, and Data Entry Staff.

 

The Main Topics Covered Include:

 

·         Starting with the Customer … Their Needs and Wants

·         Understanding the Potential of Computerization to the Bottom Line

·         The Importance of Proper and Complete Usage of the System

·         Implementation of Process Flow and Accountability

·         Management Targets, Follow-Up Reports

·         System Design and Cross Training

·         Paper Trails and the Personal Touch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Standardization of the Collision Repair Industry … The Way to Prosper Beyond 2000                    Top

 

This One Day Program is designed to focus on the importance of standardized business practices
in the Collision Industry. This program is specifically designed for the collision industry processes
and will provide best practices solutions for accomplishing a “Turn Key” organization.

 

Since many groups are working on various segments of accomplishing standardization, this program
will introduce and explain ISO9001:2000 concepts. The ISO process provides the structure for all to
accomplish the standardization the Industry needs.

 

Program is targeted to Owners, Managers, Estimators, Insurance Personnel

 

The Main Topics Covered Include:

 

·         Starting with Standardization

·         Understanding the ISO9001:2000 Model of Process

·         The Importance of Proper Accountability and Communication

·         The Challenges of Systemization and Change

·         Audits – Preparation, Internal, and Certification

·         ISO … The Competitive Advantage

·         Continuous Improvement … The Way of Life

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

Mentoring and Apprenticeships  … The Only Way to Control Your Future                                 Top

 

This One Day Program is designed to focus on the importance of developing an in-house
apprenticeship or mentorship program. This program is specifically designed for the collision
industry since the shortage of entry level staff is at a crisis level in many areas. This program

will provide best practices and solutions for accomplishing a successful apprenticeship/mentoring

program within the organization.

 

Program is targeted to Owners, General Managers, and Prospective Internal Mentors

 

The Main Topics Covered Include:

 

·         Starting with the Right Person

·         Understanding the Process

·         The Importance of Proper Accountability and Communication

·         The Challenges of Mentoring – Training is the Key

·         Audits – Preparation, and Objectives

·         Continuous Improvement … The Way to Monitor Success

 

Check Out: www.mentorsatwork.com for implementation of a facility mentorship program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The SMART System™ for Paint and Materials Management                                              Top

 

Why is it that some organizations boast high Paint and Materials Gross Profit Percentages
exceeding 40% while others hope to break even ?

Why are some able to contain costs to below 6% of sales ?

From examining facilities worldwide, one conclusion can be reached:

Those that succeed in getting the highest gross profits and reduced costs … manage the
department well and understand the factors that control the profitability in this department.

These areas are examined in-depth during this 4 hour program and explains how
The SMART System™ is designed to address all aspects of Paint and Materials Management.

S   Supply Organization
M   Monitoring and Measurement
A   Abolish Waste
R   Review and Reward
T   Training and Technology

 

Program is targeted to anyone wanting to learn about this unique system

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parts Management .... The Lifeblood of the Collision Repair Process                                      Top

This 4 Hour Program is designed to provide attendees a clear understanding
of supply chain management, and valuable options and techniques in improving one of
the most critical but overlooked aspects of the collision repair process.

By using proven techniques in supply chain management, cycle time decreases, throughput
increases, costs decrease, and profitability increases. This is a winning formula for success.

 

Program is targeted to anyone wanting to learn about this critical business process

 

The Main Topics Covered Include:

 

·         Understanding the Supply Chain Management Principles

·         Implementing and Staging/Blue Printing Process

·         Implementing the most effective ordering process

·         Implementing an Inventory Management Process

 

Four hour version includes valuable repeatable processes to apply to your business.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Introduction to Excel for Collision Repair                                                                                           Top

 

This 1.5 Hour Program is designed to provide attendees a clear understanding on how to use

today's spreadsheet programs. Have you ever wanted to analyze your company information but

had no idea how to use today’s spreadsheet programs ? If so, this program is for you. Starting with

the basics of Microsoft Excel, we will walk you through steps that will give you confidence to use this

powerful tool, and even write your own “code” !

 

Program is targeted to anyone wanting to learn how to use computer spreadsheet programs

 

The Main Topics Covered Include:

 

·         Learn the basic functions and principles of spreadsheets

·         Understand the functionality of spreadsheets for financial analysis

·         Demonstrate basic actions, inputs, and formulas

 

 

 

 

 

 

 

 

 

 

Attracting, Motivating, and Retaining Good Employees                                                         Top

Two Versions Available: 1.5 hours and 4 hours

 

Times are changing, Customers expect more and so do employees. We have a shrinking work force
currently and we must do something different !

How can we attract more prospective employment candidates ?
How can we motivate them to excel in our company ?
And then how do we keep them ?  

This Program is designed to provide attendees a clear understanding

of the options and techniques in attracting, motivating, and retaining employees.

 

Program is targeted to anyone wanting to learn about this critical human resource issue

 

The Main Topics Covered Include:

 

·         Understand where and how to attract a different job pool

·         Implement a system to recruit and motivate employees

·         Implement a system to retain and evaluation employees

 

 

Four hour version includes group interactive problem solving exercises to apply to your business.

 

 

 

 

 

Avoiding and Collecting Old Debts                                                                               Top

 

Maintaining Profitability is more than Job Costing.
It requires the business to consistently collect all outstanding debts in a timely manner.

This 1.5 hour program will examine the top five areas for Accounts Receivable Management.
This Program is designed to provide attendees a clear understanding of the options and
techniques in first avoiding bad accounts receivables and then collection options.

 

Program is targeted to anyone wanting to learn about this critical financial issue

 

The Main Topics Covered Include:

 

·         Understand the effect of non-collection on profitability and cash flow

·         Implement a system to improve collections

·        Implement a system to avoid future problems

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Keeping the Keys ... Now or Never                                                                            Top

 

We have simply become lazy in closing the sales today ! Too often we wait to

see if an assignment comes over the fax or download, rather than getting the sales

needed to maintain a successful operation.

This 1.5 hour program will examine the top reasons this is happening and what

to do about it.

This Program is designed to provide attendees a clear understanding of want is
happening today and how to correct it before it is too late. Close the sales through

a proven system. Overview of the Customer Plus™ is used to demonstrate how the

system is effective.

 

Program is targeted to anyone wanting to learn about this critical issue

 

The Main Topics Covered Include:

 

·         Understanding the sales trends of the Industry

·         Total Loss Issues and Lazy Sales Processes 

·        Implement a system to gain the advantage

 

 

 

 

 

 

 

 

 

 

 

 

 






Other Educational Program Offerings                                                           Top

 

We also offer additional programs for dinner meetings and industry functions. These
programs may incorporate topics from one of our course offerings in a shorter time
allotment format. They also can be additional key topics or concerns of the group determined
prior to the event at booking.

Evening Events and Trade Shows

 

Four Hour – Introduction to Cycle Time Reduction

 

Two Hour – Introduction to Quality Assurance … The Key Performance Indicator

 

Two Hour – Introduction to Cycle Time Reduction

 

Two Hour – The Industry Yesterday, Today, and Surely Tomorrow … Are Your Ready ?

 

Two Hour – Profitability Beyond 2000 … The New Way to do Business !

 

Two Hour – Your Vision Can Not Lead Unless You Can Share It

 

Two Hour – Collision Industry World View … Canada, South America, China, Korea, Australia

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Technical Programs                                                                                                                                Top

 

AEII has been a leader in technical education development for over 20 years. AEII
is capable of designing, developing, and training any Industry technical process
or theory. The following are a few of the programs which AEII has developed:
 

One Day – Steering and Suspension Diagnostic Program

 

One Day – Color Matching and Refinishing Options Program

 

One Day – The Plastic Repair Revolution … Makes Money

 

Three Day – Alignment System Use and Suspension Diagnosis Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Vendor Related                                                                                                                            Top

AEII has worked with vendors for over 20 years is designing, developing and training
internal staff on collision related areas and needs.

AEII can work with you to provide the most comprehensive information to your staff to
obtain the market edge.

The following programs are examples:

Four Hour – How to Manage your Customer’s Paint Profitability … The Win – Win Way

    Working with your customers to maximize their profitability on Paint and Materials can be a win-win for
    you and your customer. It isn't about be "cheap", it is about managing their costs, and implementing the
    S.M.A.R.T. System^™. This program will provide you the most effective materials management process
    available.

One Day- Understanding Your Customers' Financials 

     This one day program is filled with small group interactive learning scenarios that provides the foundational
     understanding to all attendees for understanding your customers' financials. Gross Profit verses Markup,
     Gross Profit Targets and Benchmarks, Static verses Dynamic Analysis, Job Costing both static and the
     rarely understood dynamic methods, reading a profit and loss statement as well understanding the
     balance sheet are all covered in this comprehensive program.

     Also each attendee receives a Financial Analysis Tool that is specifically designed for the collision repair
     industry.

 

All Courses are all designed to meet specific needs of our Clients. Custom design work is
available upon request.